Sana Reddy

Support Analyst (AMS) | Oracle EBS CX | Field Service · TeleSales · Service Contracts · Support Analyst (AMS) · Techno-functional

Dubai, United Arab EmiratesAssociateGST (UTC+4)AdvisoryWork permit held

Open to working in Remote · Dubai · will relocate

Support Analyst (AMS) with 2 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, Service Contracts. Delivered support and enhancement work across logistics clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 90 days.

years in Oracle

—

years in total

projects

AED 1,76,000 / yr

annual

Seniority: Associate · Support Analyst (AMS)
Availability: Not looking
Notice period: 90 days
Works: Onsite
Open to: Advisory
Location: Dubai, United Arab Emirates · GST (UTC+4)
Work authorisation: Work permit held

Profile updated yesterday

Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Implementation

A national FMCG company · via Brightmoor Advisory

Implementation of Oracle EBS CX for a national FMCG company, covering Field Service, TeleSales, Service Contracts. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

EBS Field ServiceEBS TeleSalesEBS Service Contracts

Apr 2026 – Jun 2026 · 3 mo · Dubai · Retail & CPG

Support Analyst (AMS)Rollout

A top-10 Indian pharma company

Rollout of Oracle EBS CX for a top-10 Indian pharma company, covering Field Service, TeleSales, Service Contracts. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

EBS Field ServiceEBS TeleSalesEBS Service Contracts

May 2025 – Dec 2025 · 8 mo · Dubai · Pharma & Life Sciences

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

ADFdiSQL / PL-SQLSOA Suite

MODULES

EBS Field ServiceConfiguredEBS TeleSalesSupportedEBS Service ContractsConfigured

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

LogisticsMedia & Entertainment

LANGUAGES

HindiNativeEnglishNative

Credentials

1Z0-1054Document verified

Education

PG · Computer Applications

Symbiosis International University · 2023 · Full-time

AvailabilityNot looking

Notice period90 days

RateAED 1,76,000 / yr