Sana Narayanan

Techno-Functional Lead | Oracle Fusion CX | Loyalty · Knowledge Management · Techno-Functional Lead · Techno-functional

Gurugram, IndiaSeniorIST (UTC+5:30)Contract to hireCitizen

Open to working in Remote · Gurugram · will relocate

Techno-Functional Lead with 9 years of hands-on Oracle Fusion CX experience, specialising in Loyalty, Knowledge Management. Delivered multiple full-cycle implementations across logistics clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 30 days.

years in Oracle

—

years in total

projects

₹29 LPA

annual

Seniority: Senior · Techno-Functional Lead
Availability: In 30 days
Notice period: 30 days
Works: Onsite
Open to: Contract to hire
Location: Gurugram, India · IST (UTC+5:30)
Work authorisation: Citizen

Profile updated yesterday

Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadImplementationLed

A multi-specialty hospital chain · via Northwyn Analytics

Implementation of Oracle Fusion CX for a multi-specialty hospital chain, covering Loyalty, Knowledge Management. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.

LoyaltyKnowledge Management

Jan 2024 – Aug 2026 · 32 mo · Gurugram · Healthcare

Techno-Functional LeadMigration

A global auto-components manufacturer · via Orvane Consulting

Migration of Oracle Fusion CX for a global auto-components manufacturer, covering Loyalty, Knowledge Management. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

LoyaltyKnowledge Management

May 2021 – Jul 2023 · 27 mo · Gurugram · Manufacturing

Techno-Functional LeadSupport / AMS

A listed IT services company · via Tessaline Systems

Support / AMS of Oracle Fusion CX for a listed IT services company, covering Loyalty, Knowledge Management. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.

LoyaltyKnowledge Management

Mar 2018 – Jun 2020 · 28 mo · Gurugram · IT & Technology

Oracle expertise

PRODUCT FAMILIES

Fusion Cloud

TECHNICAL STACK

OTBIREST APIsGroovyRedwood UX

MODULES

LoyaltyLedKnowledge ManagementImplemented

PILLARS

RELEASES

26.D26.C26.B

INDUSTRIES

LogisticsMedia & Entertainment

LANGUAGES

HindiConversationalEnglishProfessional

ALSO WORKED ON

Zoho

Education

PG · Computer Applications

Delhi University · 2014 · Full-time

AvailabilityIn 30 days

Notice period30 days

Rate₹29 LPA