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Sana Naidu

Techno-Functional Lead | Oracle NetSuite CX | CRM · SuiteCommerce · Techno-Functional Lead · Techno-functional
Gurugram, IndiaLeadIST (UTC+5:30)Part timeCitizen
Open to working in Remote · Gurugram · will relocate
Techno-Functional Lead with 17 years of hands-on Oracle NetSuite CX experience, specialising in CRM, SuiteCommerce. Delivered multiple full-cycle implementations across telecom clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 60 days.
17
years in Oracle
—
years in total
3
projects
On request
expected pay
Seniority
Lead · Techno-Functional Lead
Availability
In 60 days
Notice period
60 days
Works
From home
Open to
Part time
Location
Gurugram, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated 3 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadImplementationLed
A defence electronics PSU · via Quillfield Partners
Implementation of Oracle NetSuite CX for a defence electronics PSU, covering CRM, SuiteCommerce. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.
NetSuite CRMSuiteCommerce
Jan 2022 – Dec 2026 · 60 mo · Gurugram · Aerospace & Defence
Techno-Functional LeadMigration
A Tier-1 private-sector bank · via Tessaline Systems
Migration of Oracle NetSuite CX for a Tier-1 private-sector bank, covering CRM, SuiteCommerce. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
NetSuite CRMSuiteCommerce
May 2017 – Dec 2021 · 56 mo · Gurugram · Banking & Financial Services
Techno-Functional LeadSupport / AMS
A national FMCG company · via Northwyn Analytics
Support / AMS of Oracle NetSuite CX for a national FMCG company, covering CRM, SuiteCommerce. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
NetSuite CRMSuiteCommerce
Mar 2012 – Dec 2016 · 58 mo · Gurugram · Retail & CPG

Oracle expertise

PRODUCT FAMILIES
NetSuite
TECHNICAL STACK
ExcelSuiteScript
MODULES
NetSuite CRMLedSuiteCommerceLed
PILLARS
CX
INDUSTRIES
AutomotiveTelecom
LANGUAGES
HindiNativeEnglishProfessional

Credentials

1Z0-1054Pending review

Education

Doctorate · Computer Applications
IIM Ahmedabad · 2010 · Full-time
AvailabilityIn 60 days
Notice period60 days
RateOn request