Sana Mathew

Techno-Functional Lead | Oracle EBS CX | Field Service · TeleSales · TeleService · Techno-Functional Lead · Techno-functional

Gurugram, IndiaLeadIST (UTC+5:30)PermanentCitizen

Open to working in Remote · Gurugram · will relocate

Techno-Functional Lead with 17 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across public sector clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: immediate.

years in Oracle

—

years in total

projects

₹11,56,000 / yr

annual

Seniority: Lead · Techno-Functional Lead
Availability: Available now
Notice period: Immediate
Works: Onsite
Open to: Permanent
Location: Gurugram, India · IST (UTC+5:30)
Work authorisation: Citizen

Profile updated today

Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadImplementationLed

A national FMCG company · via Ledgerkraft Consulting

Implementation of Oracle EBS CX for a national FMCG company, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Apr 2022 – Aug 2026 · 53 mo · Gurugram · Retail & CPG

Techno-Functional LeadRollout

A top-10 Indian pharma company

Rollout of Oracle EBS CX for a top-10 Indian pharma company, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

May 2017 – Jul 2021 · 51 mo · Gurugram · Pharma & Life Sciences

Techno-Functional LeadSupport / AMS

A pan-India telecom operator · via Aurenza Global Services

Support / AMS of Oracle EBS CX for a pan-India telecom operator, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Jun 2012 – Jun 2016 · 49 mo · Gurugram · Telecom

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

SQL / PL-SQLSOA SuiteWorkflow Builder

MODULES

EBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

HealthcarePublic Sector

LANGUAGES

HindiNativeEnglishNative

Education

PG · Computer Applications

Anna University · 2007 · Executive

AvailabilityAvailable now

Notice periodImmediate

Rate₹11,56,000 / yr