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Sana Kumar

Techno-Functional Lead | Oracle EBS CX | Field Service · TeleSales · TeleService · Techno-Functional Lead · Techno-functional
Chennai, IndiaLeadIST (UTC+5:30)Contract to hire · PermanentCitizen
Open to working in Chennai
Techno-Functional Lead with 17 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across real estate clients — dashboards for sales and service managers and territories, assignment rules and entitlements. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: immediate.
17
years in Oracle
—
years in total
3
projects
₹9,49,000 / yr
annual
Seniority
Lead · Techno-Functional Lead
Availability
Available now
Notice period
Immediate
Works
Onsite
Open to
Contract to hire, Permanent
Location
Chennai, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated 4 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadMigrationLed
A Big-Four advisory practice · via Brightmoor Advisory
Migration of Oracle EBS CX for a Big-Four advisory practice, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Feb 2022 – Jul 2026 · 54 mo · Chennai · Professional Services
Techno-Functional LeadRollout
A national FMCG company
Rollout of Oracle EBS CX for a national FMCG company, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
May 2017 – Aug 2021 · 52 mo · Chennai · Retail & CPG
Techno-Functional LeadMigration
An international development NGO · via Aurenza Global Services
Migration of Oracle EBS CX for an international development NGO, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Feb 2012 – Sep 2016 · 56 mo · Chennai · Non-profit

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
Workflow BuilderOracle Forms & ReportsODI
MODULES
EBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
Energy & UtilitiesReal Estate
LANGUAGES
TamilConversationalEnglishNative
ALSO WORKED ON
SAP S/4HANA

Credentials

1Z0-1054Pending review

Education

Doctorate · Computer Applications
Nirma University · 2013 · Full-time
AvailabilityAvailable now
Notice periodImmediate
Rate₹9,49,000 / yr