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Sachin Kapoor

Solution Architect | Oracle Fusion CX | B2C Service · Loyalty · Customer Data Management · Solution Architect · Functional
Hyderabad, IndiaLeadIST (UTC+5:30)Contract · Part time · PermanentCitizen
Open to working in Hyderabad
Solution Architect with 19 years of hands-on Oracle Fusion CX experience, specialising in B2C Service, Loyalty, Customer Data Management. Delivered multiple full-cycle implementations across real estate clients — service request workflows and UAT with field teams and adoption support. Comfortable owning functional design documents, configuration workbooks and key-user training. Open to freelance assignments alongside full-time roles.
19
years in Oracle
—
years in total
3
projects
₹26 LPA
annual
Seniority
Lead · Solution Architect
Availability
In 2 weeks
Notice period
Serving notice
Works
From home
Open to
Contract, Part time, Permanent
Location
Hyderabad, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated 3 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Solution ArchitectSupport / AMSLed
A listed IT services company · via Brightmoor Advisory
Support / AMS of Oracle Fusion CX for a listed IT services company, covering B2C Service, Loyalty, Customer Data Management. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Jun 2021 – Jun 2026 · 61 mo · Hyderabad · IT & Technology
Solution ArchitectAdvisory
An agri-commodities exporter
Advisory of Oracle Fusion CX for an agri-commodities exporter, covering B2C Service, Loyalty, Customer Data Management. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Mar 2015 – Jun 2020 · 64 mo · Hyderabad · Agriculture & Food
Solution ArchitectSupport / AMS
A national FMCG company · via Kestrelline Digital
Support / AMS of Oracle Fusion CX for a national FMCG company, covering B2C Service, Loyalty, Customer Data Management. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Jun 2009 – Jun 2014 · 61 mo · Hyderabad · Retail & CPG

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
REST APIsGroovy
MODULES
Customer Data ManagementLedLoyaltyLedKnowledge ManagementLedB2C ServiceLed
PILLARS
CX
RELEASES
26.D26.C26.B26.A25.D
INDUSTRIES
Construction & EngineeringEnergy & UtilitiesReal Estate
LANGUAGES
EnglishNativeTeluguNative

Education

Bachelors · Commerce
VIT Vellore · 2006 · Full-time
AvailabilityIn 2 weeks
Notice periodServing notice
Rate₹26 LPA