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Sachin Gupta

Delivery Manager | Oracle Fusion CX | Incentive Compensation · B2C Service · Loyalty · Delivery Manager · Functional
Chennai, IndiaLeadIST (UTC+5:30)Advisory · ContractCitizen
Open to working in Chennai
Delivery Manager with 23 years of hands-on Oracle Fusion CX experience, specialising in Incentive Compensation, B2C Service, Loyalty. Delivered multiple full-cycle implementations across hospitality & travel clients — dashboards for sales and service managers and territories, assignment rules and entitlements. Comfortable owning functional design documents, configuration workbooks and key-user training. Open to freelance assignments alongside full-time roles.
23
years in Oracle
—
years in total
3
projects
₹50 LPA
annual
Seniority
Lead · Delivery Manager
Availability
Not looking
Notice period
30 days
Works
From home
Open to
Advisory, Contract
Location
Chennai, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated today
Employment history is shown to signed-in recruiters.

Projects and implementations

Delivery ManagerMigrationLed
A Tier-1 private-sector bank · via Ledgerkraft Consulting
Migration of Oracle Fusion CX for a Tier-1 private-sector bank, covering Incentive Compensation, B2C Service, Loyalty. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
LoyaltyIncentive CompensationB2C Service
Feb 2020 – Oct 2026 · 81 mo · Chennai · Banking & Financial Services
Delivery ManagerAdvisory
A two-wheeler manufacturer
Advisory of Oracle Fusion CX for a two-wheeler manufacturer, covering Incentive Compensation, B2C Service, Loyalty. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
LoyaltyIncentive CompensationB2C Service
Mar 2013 – Jul 2019 · 77 mo · Chennai · Automotive
Delivery ManagerImplementation
A Big-Four advisory practice · via Ledgerkraft Consulting
Implementation of Oracle Fusion CX for a Big-Four advisory practice, covering Incentive Compensation, B2C Service, Loyalty. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
LoyaltyIncentive CompensationB2C Service
Apr 2006 – Nov 2012 · 80 mo · Chennai · Professional Services

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
ExcelOTBI
MODULES
Customer Data ManagementLedIntelligent AdvisorLedLive ExperienceLedLoyaltyLedIncentive CompensationLedB2C ServiceLed
PILLARS
CX
RELEASES
26.D26.C
INDUSTRIES
Hospitality & TravelLogisticsRetail & CPG
LANGUAGES
TamilConversationalEnglishNative
ALSO WORKED ON
Zoho

Education

Bachelors · Accounting
IIM Bangalore · 1998 · Full-time
AvailabilityNot looking
Notice period30 days
Rate₹50 LPA