Rupali Varghese

Support Analyst (AMS) | Oracle NetSuite CX | CRM · SuiteCommerce · Support Analyst (AMS) · Techno-functional

Toronto, CanadaAssociateEST (UTC-5)Contract · Part time · PermanentPermanent resident

Open to working in Toronto · Dubai

Support Analyst (AMS) with 2 years of hands-on Oracle NetSuite CX experience, specialising in CRM, SuiteCommerce. Delivered support and enhancement work across manufacturing clients — service request workflows and UAT with field teams and adoption support. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Open to freelance assignments alongside full-time roles.

years in Oracle

—

years in total

projects

On request

expected pay

Seniority: Associate · Support Analyst (AMS)
Availability: In 2 weeks
Notice period: Serving notice
Works: From home
Open to: Contract, Part time, Permanent
Location: Toronto, Canada · EST (UTC-5)
Work authorisation: Permanent resident

Profile updated today

Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Support / AMS

A broadcast and streaming network · via Orvane Consulting

Support / AMS of Oracle NetSuite CX for a broadcast and streaming network, covering CRM, SuiteCommerce. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.

NetSuite CRMSuiteCommerce

Mar 2026 – Jul 2026 · 5 mo · Toronto · Media & Entertainment

Support Analyst (AMS)Migration

A government transport undertaking · via Northwyn Analytics

Migration of Oracle NetSuite CX for a government transport undertaking, covering CRM, SuiteCommerce. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

NetSuite CRMSuiteCommerce

May 2025 – Jun 2025 · 2 mo · Toronto · Public Sector

Oracle expertise

PRODUCT FAMILIES

NetSuite

TECHNICAL STACK

REST APIsExcel

MODULES

NetSuite CRMConfiguredSuiteCommerceSupported

PILLARS

INDUSTRIES

ManufacturingProfessional Services

LANGUAGES

EnglishProfessionalPunjabiNative

ALSO WORKED ON

Workday

Credentials

1Z0-1054Pending review

Education

PG · Computer Applications

Amity University · 2021 · Full-time

AvailabilityIn 2 weeks

Notice periodServing notice

RateOn request