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Rupali Mathew

Support Analyst (AMS) | Oracle Fusion CX | Loyalty · Customer Data Management · Knowledge Management · Support Analyst (AMS) · Techno-functional
Kuala Lumpur, MalaysiaAssociateMYT (UTC+8)AdvisoryWork permit held
Open to working in Remote · Kuala Lumpur · will relocate
Support Analyst (AMS) with 2 years of hands-on Oracle Fusion CX experience, specialising in Loyalty, Customer Data Management, Knowledge Management. Delivered support and enhancement work across logistics clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 90 days.
2
years in Oracle
—
years in total
2
projects
USD 71,000 / yr
annual
Seniority
Associate · Support Analyst (AMS)
Availability
Not looking
Notice period
90 days
Works
Onsite
Open to
Advisory
Location
Kuala Lumpur, Malaysia · MYT (UTC+8)
Work authorisation
Work permit held
Profile updated 5 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Implementation
An EPC infrastructure company · via Northwyn Analytics
Implementation of Oracle Fusion CX for an EPC infrastructure company, covering Loyalty, Customer Data Management, Knowledge Management. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyKnowledge Management
Jan 2026 – Oct 2026 · 10 mo · Kuala Lumpur · Construction & Engineering
Support Analyst (AMS)Migration
A national FMCG company · via Quillfield Partners
Migration of Oracle Fusion CX for a national FMCG company, covering Loyalty, Customer Data Management, Knowledge Management. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyKnowledge Management
May 2025 – Jul 2025 · 3 mo · Kuala Lumpur · Retail & CPG

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
Visual Builder StudioExcelOTBIREST APIs
MODULES
Customer Data ManagementSupportedLoyaltyConfiguredKnowledge ManagementConfigured
PILLARS
CX
RELEASES
26.D26.C26.B
INDUSTRIES
LogisticsMedia & Entertainment
LANGUAGES
TamilConversationalEnglishProfessional

Credentials

1Z0-1054Document verified

Education

PG · Commerce
Savitribai Phule Pune University · 2023 · Full-time
AvailabilityNot looking
Notice period90 days
RateUSD 71,000 / yr