Rupali Kumar

Techno-Functional Lead | Oracle NetSuite CX | CRM · SuiteCommerce · Techno-Functional Lead · Techno-functional

Toronto, CanadaConsultantEST (UTC-5)Advisory · Contract · Part timePermanent resident

Open to working in Toronto

Techno-Functional Lead with 4 years of hands-on Oracle NetSuite CX experience, specialising in CRM, SuiteCommerce. Delivered implementations and rollouts across construction & engineering clients — service request workflows and UAT with field teams and adoption support. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Open to freelance assignments alongside full-time roles.

years in Oracle

—

years in total

projects

On request

expected pay

Seniority: Consultant · Techno-Functional Lead
Availability: Not looking
Notice period: 90 days
Works: From home
Open to: Advisory, Contract, Part time
Location: Toronto, Canada · EST (UTC-5)
Work authorisation: Permanent resident

Profile updated 9 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadSupport / AMS

A 400-store retail chain · via Tessaline Systems

Support / AMS of Oracle NetSuite CX for a 400-store retail chain, covering CRM, SuiteCommerce. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.

NetSuite CRMSuiteCommerce

Mar 2025 – Aug 2026 · 18 mo · Toronto · Retail & CPG

Techno-Functional LeadMigration

A pan-India telecom operator · via Northwyn Analytics

Migration of Oracle NetSuite CX for a pan-India telecom operator, covering CRM, SuiteCommerce. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

NetSuite CRMSuiteCommerce

May 2023 – Sep 2024 · 17 mo · Toronto · Telecom

Oracle expertise

PRODUCT FAMILIES

NetSuite

TECHNICAL STACK

ExcelSuiteScript

MODULES

NetSuite CRMConfiguredSuiteCommerceImplemented

PILLARS

INDUSTRIES

Construction & EngineeringNon-profit

LANGUAGES

EnglishProfessionalPunjabiNative

ALSO WORKED ON

Zoho

Education

PG · Computer Applications

ICAI (Chartered Accountancy) · 2023 · Full-time

AvailabilityNot looking

Notice period90 days

RateOn request