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RG

Rupali Gandhi

Techno-Functional Lead | Oracle Fusion CX | Incentive Compensation · B2C Service · Intelligent Advisor · Techno-Functional Lead · Techno-functional
Kuala Lumpur, MalaysiaLeadMYT (UTC+8)ContractWork permit held
Open to working in Remote · Kuala Lumpur · will relocate
Techno-Functional Lead with 22 years of hands-on Oracle Fusion CX experience, specialising in Incentive Compensation, B2C Service, Intelligent Advisor. Delivered multiple full-cycle implementations across aerospace & defence clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 15 days.
22
years in Oracle
—
years in total
3
projects
USD 2,07,000 / yr
annual
Seniority
Lead · Techno-Functional Lead
Availability
In 2 weeks
Notice period
15 days
Works
Onsite
Open to
Contract
Location
Kuala Lumpur, Malaysia · MYT (UTC+8)
Work authorisation
Work permit held
Profile updated yesterday
Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadImplementationLed
A 400-store retail chain · via Quillfield Partners
Implementation of Oracle Fusion CX for a 400-store retail chain, covering Incentive Compensation, B2C Service, Intelligent Advisor. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.
Intelligent AdvisorIncentive CompensationB2C Service
Jan 2020 – Sep 2026 · 81 mo · Kuala Lumpur · Retail & CPG
Techno-Functional LeadMigration
A pan-India telecom operator · via Quillfield Partners
Migration of Oracle Fusion CX for a pan-India telecom operator, covering Incentive Compensation, B2C Service, Intelligent Advisor. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
Intelligent AdvisorIncentive CompensationB2C Service
May 2013 – Nov 2019 · 79 mo · Kuala Lumpur · Telecom
Techno-Functional LeadSupport / AMS
A private university group · via Quillfield Partners
Support / AMS of Oracle Fusion CX for a private university group, covering Incentive Compensation, B2C Service, Intelligent Advisor. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
Intelligent AdvisorIncentive CompensationB2C Service
Mar 2006 – Jun 2012 · 76 mo · Kuala Lumpur · Higher Education

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
GroovyRedwood UXOICVisual Builder Studio
MODULES
Intelligent AdvisorLedIncentive CompensationLedB2C ServiceLed
PILLARS
CX
RELEASES
26.D26.C26.B
INDUSTRIES
Aerospace & DefenceBanking & Financial Services
LANGUAGES
TamilConversationalEnglishProfessional

Education

PG · Business Administration
University of Pune · 2004 · Full-time
AvailabilityIn 2 weeks
Notice period15 days
RateUSD 2,07,000 / yr