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RD

Rupali Dubey

Techno-Functional Lead | Oracle EBS CX | Field Service · TeleSales · TeleService · Techno-Functional Lead · Techno-functional
Kuala Lumpur, MalaysiaConsultantMYT (UTC+8)AdvisoryWork permit held
Open to working in Remote · Kuala Lumpur · will relocate
Techno-Functional Lead with 6 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered implementations and rollouts across construction & engineering clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 90 days.
6
years in Oracle
—
years in total
3
projects
USD 1,07,000 / yr
annual
Seniority
Consultant · Techno-Functional Lead
Availability
Not looking
Notice period
90 days
Works
Onsite
Open to
Advisory
Location
Kuala Lumpur, Malaysia · MYT (UTC+8)
Work authorisation
Work permit held
Profile updated 6 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadImplementation
A broadcast and streaming network · via Sarvat ERP Solutions
Implementation of Oracle EBS CX for a broadcast and streaming network, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Apr 2025 – Sep 2026 · 18 mo · Kuala Lumpur · Media & Entertainment
Techno-Functional LeadRollout
A government transport undertaking
Rollout of Oracle EBS CX for a government transport undertaking, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
May 2023 – Nov 2024 · 19 mo · Kuala Lumpur · Public Sector
Techno-Functional LeadSupport / AMS
A top-10 Indian pharma company · via Ledgerkraft Consulting
Support / AMS of Oracle EBS CX for a top-10 Indian pharma company, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Jun 2021 – Jun 2022 · 13 mo · Kuala Lumpur · Pharma & Life Sciences

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
Oracle Forms & ReportsODIBI Publisher
MODULES
EBS TeleServiceConfiguredEBS Field ServiceConfiguredEBS TeleSalesImplementedEBS Service ContractsImplemented
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
Construction & EngineeringNon-profit
LANGUAGES
TamilNativeEnglishNative

Education

PG · Business Administration
XLRI Jamshedpur · 2021 · Full-time
AvailabilityNot looking
Notice period90 days
RateUSD 1,07,000 / yr