Rupali Chopra

Support Analyst (AMS) | Oracle EBS CX | Field Service · TeleSales · Sales Order Management · Support Analyst (AMS) · Techno-functional

Toronto, CanadaAssociateEST (UTC-5)Contract to hire · Part time · PermanentPermanent resident

Open to working in Toronto

Support Analyst (AMS) with 2 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, Sales Order Management. Delivered support and enhancement work across real estate clients — service request workflows and UAT with field teams and adoption support. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: serving notice.

years in Oracle

—

years in total

projects

CAD 82,000 / yr

annual

Seniority: Associate · Support Analyst (AMS)
Availability: In 60 days
Notice period: Serving notice
Works: Onsite
Open to: Contract to hire, Part time, Permanent
Location: Toronto, Canada · EST (UTC-5)
Work authorisation: Permanent resident

Profile updated today

Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Support / AMS

An Indian steel and alloys group · via Brightmoor Advisory

Support / AMS of Oracle EBS CX for an Indian steel and alloys group, covering Field Service, TeleSales, Sales Order Management. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.

JDE Sales Order ManagementEBS Field ServiceEBS TeleSales

Jun 2026 – Oct 2026 · 5 mo · Toronto · Manufacturing

Support Analyst (AMS)Rollout

A broadcast and streaming network

Rollout of Oracle EBS CX for a broadcast and streaming network, covering Field Service, TeleSales, Sales Order Management. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

JDE Sales Order ManagementEBS Field ServiceEBS TeleSales

May 2025 – Aug 2025 · 4 mo · Toronto · Media & Entertainment

Oracle expertise

PRODUCT FAMILIES

E-Business SuiteJD Edwards

TECHNICAL STACK

ODIBI PublisherOAF

MODULES

EBS TeleServiceSupportedJDE Sales Order ManagementConfiguredEBS Field ServiceConfiguredEBS TeleSalesSupportedEBS Service ContractsConfigured

PILLARS

CXSCM

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

Energy & UtilitiesReal Estate

LANGUAGES

EnglishNativePunjabiNative

ALSO WORKED ON

Microsoft Dynamics

Education

Doctorate · Commerce

University of Pune · 2026 · Executive

AvailabilityIn 60 days

Notice periodServing notice

RateCAD 82,000 / yr