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Rupali Chen

Delivery Manager | Oracle EBS CX | Field Service · TeleSales · Service Contracts · Delivery Manager · Techno-functional
Chennai, IndiaLeadIST (UTC+5:30)Contract to hire · PermanentCitizen
Open to working in Chennai
Delivery Manager with 23 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, Service Contracts. Delivered multiple full-cycle implementations across pharma & life sciences clients — dashboards for sales and service managers and territories, assignment rules and entitlements. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: immediate.
23
years in Oracle
—
years in total
3
projects
₹11,19,000 / yr
annual
Seniority
Lead · Delivery Manager
Availability
Available now
Notice period
Immediate
Works
Onsite
Open to
Contract to hire, Permanent
Location
Chennai, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated today
Employment history is shown to signed-in recruiters.

Projects and implementations

Delivery ManagerMigrationLed
A Tier-1 private-sector bank · via Sarvat ERP Solutions
Migration of Oracle EBS CX for a Tier-1 private-sector bank, covering Field Service, TeleSales, Service Contracts. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS Field ServiceEBS TeleSalesEBS Service Contracts
Feb 2020 – Oct 2026 · 81 mo · Chennai · Banking & Financial Services
Delivery ManagerRollout
A third-party logistics provider
Rollout of Oracle EBS CX for a third-party logistics provider, covering Field Service, TeleSales, Service Contracts. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
EBS Field ServiceEBS TeleSalesEBS Service Contracts
May 2013 – Jul 2019 · 75 mo · Chennai · Logistics
Delivery ManagerMigration
An agri-commodities exporter · via Aurenza Global Services
Migration of Oracle EBS CX for an agri-commodities exporter, covering Field Service, TeleSales, Service Contracts. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS Field ServiceEBS TeleSalesEBS Service Contracts
Feb 2006 – Nov 2012 · 82 mo · Chennai · Agriculture & Food

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
BI PublisherOAFADFdi
MODULES
EBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
Higher EducationPharma & Life Sciences
LANGUAGES
TamilConversationalEnglishNative

Education

Doctorate · Commerce
Heriot-Watt University Dubai · 2004 · Full-time
AvailabilityAvailable now
Notice periodImmediate
Rate₹11,19,000 / yr