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Rohit Mathew

Business Analyst | Oracle Fusion CX | Loyalty · Customer Data Management · Knowledge Management · Business Analyst · Functional
Frankfurt, GermanyAssociateCET (UTC+1)AdvisoryWork permit held
Open to working in Remote · Frankfurt · will relocate
Business Analyst with 2 years of hands-on Oracle Fusion CX experience, specialising in Loyalty, Customer Data Management, Knowledge Management. Delivered support and enhancement work across banking & financial services clients — integrations with ERP and marketing tools and lead-to-order process design. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: immediate.
2
years in Oracle
—
years in total
2
projects
EUR 56,000 / yr
annual
Seniority
Associate · Business Analyst
Availability
Not looking
Notice period
Immediate
Works
Hybrid
Open to
Advisory
Location
Frankfurt, Germany · CET (UTC+1)
Work authorisation
Work permit held
Profile updated today
Employment history is shown to signed-in recruiters.

Projects and implementations

Business AnalystUpgrade
A multi-specialty hospital chain
Upgrade of Oracle Fusion CX for a multi-specialty hospital chain, covering Loyalty, Customer Data Management, Knowledge Management. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyKnowledge Management
Apr 2026 – Oct 2026 · 7 mo · Frankfurt · Healthcare
Business AnalystRollout
A Big-Four advisory practice
Rollout of Oracle Fusion CX for a Big-Four advisory practice, covering Loyalty, Customer Data Management, Knowledge Management. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyKnowledge Management
Feb 2025 – Aug 2025 · 7 mo · Frankfurt · Professional Services

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
ExcelOTBI
MODULES
Customer Data ManagementSupportedLoyaltyConfiguredKnowledge ManagementConfigured
PILLARS
CX
RELEASES
26.D26.C26.B
INDUSTRIES
Banking & Financial ServicesIT & Technology
LANGUAGES
GermanBasicEnglishNative

Education

Diploma · Accounting
IIM Ahmedabad · 2018 · Part-time
AvailabilityNot looking
Notice periodImmediate
RateEUR 56,000 / yr