Riya Narayanan

Support Analyst (AMS) | Oracle Fusion CX | B2C Service · Loyalty · Customer Data Management · Support Analyst (AMS) · Techno-functional

Mumbai, IndiaAssociateIST (UTC+5:30)Part timeCitizen

Open to working in Remote · Mumbai · will relocate

Support Analyst (AMS) with 1 years of hands-on Oracle Fusion CX experience, specialising in B2C Service, Loyalty, Customer Data Management. Delivered support and enhancement work across higher education clients — integrations with ERP and marketing tools and lead-to-order process design. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 60 days.

years in Oracle

—

years in total

projects

₹4 LPA

annual

Seniority: Associate · Support Analyst (AMS)
Availability: In 60 days
Notice period: 60 days
Works: From home
Open to: Part time
Location: Mumbai, India · IST (UTC+5:30)
Work authorisation: Citizen

Profile updated yesterday

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Projects and implementations

Support Analyst (AMS)Upgrade

A Big-Four advisory practice

Upgrade of Oracle Fusion CX for a Big-Four advisory practice, covering B2C Service, Loyalty, Customer Data Management. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementLoyaltyB2C Service

Jan 2026 – Dec 2026 · 12 mo · Mumbai · Professional Services

Oracle expertise

PRODUCT FAMILIES

Fusion Cloud

TECHNICAL STACK

OICVisual Builder Studio

MODULES

Customer Data ManagementSupportedLoyaltyConfiguredB2C ServiceSupported

PILLARS

RELEASES

26.D

INDUSTRIES

Higher Education

LANGUAGES

HindiBasicMarathiNativeEnglishProfessionalspeak/read

Education

Bachelors · Computer Applications

Nirma University · 2024 · Full-time

AvailabilityIn 60 days

Notice period60 days

Rate₹4 LPA