Ramesh Thomas

Support Analyst (AMS) | Oracle Fusion CX | Incentive Compensation · B2C Service · Loyalty · Support Analyst (AMS) · Techno-functional

Amsterdam, NetherlandsAssociateCET (UTC+1)Advisory · Contract to hire · PermanentWork permit held

Open to working in Amsterdam

Support Analyst (AMS) with 2 years of hands-on Oracle Fusion CX experience, specialising in Incentive Compensation, B2C Service, Loyalty. Delivered support and enhancement work across hospitality & travel clients — service request workflows and UAT with field teams and adoption support. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: immediate.

years in Oracle

—

years in total

projects

EUR 49,000 / yr

annual

Seniority: Associate · Support Analyst (AMS)
Availability: Available now
Notice period: Immediate
Works: Onsite
Open to: Advisory, Contract to hire, Permanent
Location: Amsterdam, Netherlands · CET (UTC+1)
Work authorisation: Work permit held

Profile updated 9 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Support / AMS

A third-party logistics provider · via Ledgerkraft Consulting

Support / AMS of Oracle Fusion CX for a third-party logistics provider, covering Incentive Compensation, B2C Service, Loyalty. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.

LoyaltyIncentive CompensationB2C Service

Jun 2026 – Oct 2026 · 5 mo · Amsterdam · Logistics

Support Analyst (AMS)Rollout

A private university group

Rollout of Oracle Fusion CX for a private university group, covering Incentive Compensation, B2C Service, Loyalty. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

LoyaltyIncentive CompensationB2C Service

May 2025 – Oct 2025 · 6 mo · Amsterdam · Higher Education

Oracle expertise

PRODUCT FAMILIES

Fusion Cloud

TECHNICAL STACK

GroovyRedwood UXOIC

MODULES

Customer Data ManagementSupportedLoyaltyConfiguredIncentive CompensationConfiguredB2C ServiceSupported

PILLARS

RELEASES

26.D26.C26.B

INDUSTRIES

Hospitality & TravelRetail & CPG

LANGUAGES

DutchConversationalEnglishNative

ALSO WORKED ON

Epicor

Education

Doctorate · Commerce

Jawaharlal Nehru Technological University · 2026 · Executive

AvailabilityAvailable now

Notice periodImmediate

RateEUR 49,000 / yr