Ramesh Naidu

Support Analyst (AMS) | Oracle EBS CX | Field Service · TeleSales · Project Execution Management · Support Analyst (AMS) · Techno-functional

Kochi, IndiaConsultantIST (UTC+5:30)Advisory · Contract to hireCitizen

Open to working in Kochi · will relocate

Support Analyst (AMS) with 4 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, Project Execution Management. Delivered implementations and rollouts across hospitality & travel clients — integrations with ERP and marketing tools and lead-to-order process design. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 15 days.

years in Oracle

—

years in total

projects

On request

expected pay

Seniority: Consultant · Support Analyst (AMS)
Availability: In 30 days
Notice period: 15 days
Works: Onsite
Open to: Advisory, Contract to hire
Location: Kochi, India · IST (UTC+5:30)
Work authorisation: Citizen

Profile updated yesterday

Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Upgrade

An EPC infrastructure company

Upgrade of Oracle EBS CX for an EPC infrastructure company, covering Field Service, TeleSales, Project Execution Management. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.

EBS Field ServiceEBS TeleSalesProject Execution Management

Jan 2025 – Oct 2026 · 22 mo · Kochi · Construction & Engineering

Support Analyst (AMS)Implementation

A global auto-components manufacturer · via Kestrelline Digital

Implementation of Oracle EBS CX for a global auto-components manufacturer, covering Field Service, TeleSales, Project Execution Management. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

EBS Field ServiceEBS TeleSalesProject Execution Management

Apr 2023 – Jul 2024 · 16 mo · Kochi · Manufacturing

Oracle expertise

PRODUCT FAMILIES

E-Business SuiteFusion Cloud

TECHNICAL STACK

Oracle Forms & ReportsODIBI Publisher

MODULES

EBS TeleServiceConfiguredEBS Field ServiceImplementedEBS TeleSalesConfiguredEBS Service ContractsImplementedProject Execution ManagementImplemented

PILLARS

CXERP

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

Hospitality & TravelRetail & CPG

LANGUAGES

EnglishNativeMalayalamNative

Credentials

1Z0-1054Not verified

Education

Masters · Commerce

Osmania University · 2019 · Full-time

AvailabilityIn 30 days

Notice period15 days

RateOn request