Ramesh Mukherjee

Support Analyst (AMS) | Oracle EBS CX | Field Service · TeleSales · TeleService · Support Analyst (AMS) · Techno-functional

London, United KingdomConsultantGMT/BSTAdvisory · Contract to hirePermanent resident

Open to working in London

Support Analyst (AMS) with 6 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered implementations and rollouts across public sector clients — dashboards for sales and service managers and territories, assignment rules and entitlements. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 15 days.

years in Oracle

—

years in total

projects

GBP 62,000 / yr

annual

Seniority: Consultant · Support Analyst (AMS)
Availability: In 30 days
Notice period: 15 days
Works: Onsite
Open to: Advisory, Contract to hire
Location: London, United Kingdom · GMT/BST
Work authorisation: Permanent resident

Profile updated 3 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Migration

A pan-India telecom operator · via Ledgerkraft Consulting

Migration of Oracle EBS CX for a pan-India telecom operator, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Feb 2025 – Nov 2026 · 22 mo · London · Telecom

Support Analyst (AMS)Rollout

A commercial real-estate developer

Rollout of Oracle EBS CX for a commercial real-estate developer, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

May 2023 – Dec 2024 · 20 mo · London · Real Estate

Support Analyst (AMS)Migration

A private university group · via Sarvat ERP Solutions

Migration of Oracle EBS CX for a private university group, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Feb 2021 – Jun 2022 · 17 mo · London · Higher Education

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

BI PublisherOAFADFdi

MODULES

EBS TeleServiceImplementedEBS Field ServiceImplementedEBS TeleSalesConfiguredEBS Service ContractsConfigured

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

HealthcarePublic Sector

LANGUAGES

HindiNativeEnglishNative

Credentials

1Z0-1054Reference verified

Education

PG · Information Technology

VIT Vellore · 2020 · Full-time

AvailabilityIn 30 days

Notice period15 days

RateGBP 62,000 / yr