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Ramesh Mukherjee

Techno-Functional Lead | Oracle Fusion CX | Loyalty · Customer Data Management · Knowledge Management · Techno-Functional Lead · Techno-functional
Gurugram, IndiaConsultantIST (UTC+5:30)AdvisoryCitizen
Open to working in Remote · Gurugram · will relocate
Techno-Functional Lead with 6 years of hands-on Oracle Fusion CX experience, specialising in Loyalty, Customer Data Management, Knowledge Management. Delivered implementations and rollouts across logistics clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 90 days.
6
years in Oracle
—
years in total
3
projects
₹16 LPA
annual
Seniority
Consultant · Techno-Functional Lead
Availability
Not looking
Notice period
90 days
Works
Onsite
Open to
Advisory
Location
Gurugram, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated today
Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadImplementation
A 400-store retail chain · via Brightmoor Advisory
Implementation of Oracle Fusion CX for a 400-store retail chain, covering Loyalty, Customer Data Management, Knowledge Management. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyKnowledge Management
Apr 2025 – Dec 2026 · 21 mo · Gurugram · Retail & CPG
Techno-Functional LeadRollout
A listed IT services company
Rollout of Oracle Fusion CX for a listed IT services company, covering Loyalty, Customer Data Management, Knowledge Management. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyKnowledge Management
May 2023 – Dec 2024 · 20 mo · Gurugram · IT & Technology
Techno-Functional LeadSupport / AMS
A commercial real-estate developer · via Ledgerkraft Consulting
Support / AMS of Oracle Fusion CX for a commercial real-estate developer, covering Loyalty, Customer Data Management, Knowledge Management. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyKnowledge Management
Jun 2021 – Dec 2022 · 19 mo · Gurugram · Real Estate

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
REST APIsGroovyRedwood UX
MODULES
Customer Data ManagementImplementedLoyaltyConfiguredKnowledge ManagementConfigured
PILLARS
CX
RELEASES
26.D26.C26.B
INDUSTRIES
LogisticsMedia & Entertainment
LANGUAGES
HindiNativeEnglishNative

Credentials

1Z0-1054Document verified

Education

PG · Computer Applications
Heriot-Watt University Dubai · 2019 · Full-time
AvailabilityNot looking
Notice period90 days
Rate₹16 LPA