Ramesh Menon

Support Analyst (AMS) | Oracle Fusion CX | Incentive Compensation · B2C Service · Live Experience · Support Analyst (AMS) · Techno-functional

Dallas, United StatesAssociateCST (UTC-6)Part timeWork permit held

Open to working in Dallas · Remote · will relocate

Support Analyst (AMS) with 2 years of hands-on Oracle Fusion CX experience, specialising in Incentive Compensation, B2C Service, Live Experience. Delivered support and enhancement work across telecom clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 60 days.

years in Oracle

—

years in total

projects

USD 90,000 / yr

annual

Seniority: Associate · Support Analyst (AMS)
Availability: In 60 days
Notice period: 60 days
Works: Onsite
Open to: Part time
Location: Dallas, United States · CST (UTC-6)
Work authorisation: Work permit held

Profile updated 6 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Implementation

A national FMCG company · via Kestrelline Digital

Implementation of Oracle Fusion CX for a national FMCG company, covering Incentive Compensation, B2C Service, Live Experience. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

Live ExperienceIncentive CompensationB2C Service

Apr 2026 – Aug 2026 · 5 mo · Dallas · Retail & CPG

Support Analyst (AMS)Rollout

A broadcast and streaming network

Rollout of Oracle Fusion CX for a broadcast and streaming network, covering Incentive Compensation, B2C Service, Live Experience. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

Live ExperienceIncentive CompensationB2C Service

May 2025 – Jun 2025 · 2 mo · Dallas · Media & Entertainment

Oracle expertise

PRODUCT FAMILIES

Fusion Cloud

TECHNICAL STACK

Redwood UXOICVisual Builder Studio

MODULES

Intelligent AdvisorSupportedLive ExperienceConfiguredIncentive CompensationConfiguredB2C ServiceSupported

PILLARS

RELEASES

26.D26.C26.B

INDUSTRIES

AutomotiveTelecom

LANGUAGES

EnglishNativeTeluguNative

ALSO WORKED ON

QuickBooks

Credentials

1Z0-1054Pending review

Education

Doctorate · Computer Applications

IIT Bombay · 2025 · Full-time

AvailabilityIn 60 days

Notice period60 days

RateUSD 90,000 / yr