Ramesh Dubey

Techno-Functional Lead | Oracle EBS CX | Field Service · TeleSales · TeleService · Techno-Functional Lead · Techno-functional

Toronto, CanadaLeadEST (UTC-5)Advisory · Contract · Contract to hirePermanent resident

Open to working in Toronto

Techno-Functional Lead with 17 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across construction & engineering clients — service request workflows and UAT with field teams and adoption support. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: serving notice.

years in Oracle

—

years in total

projects

CAD 2,39,000 / yr

annual

Seniority: Lead · Techno-Functional Lead
Availability: In 30 days
Notice period: Serving notice
Works: Onsite
Open to: Advisory, Contract, Contract to hire
Location: Toronto, Canada · EST (UTC-5)
Work authorisation: Permanent resident

Profile updated today

Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadSupport / AMSLed

A government transport undertaking · via Sarvat ERP Solutions

Support / AMS of Oracle EBS CX for a government transport undertaking, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Jun 2022 – Aug 2026 · 51 mo · Toronto · Public Sector

Techno-Functional LeadRollout

A Gulf-based retail bank

Rollout of Oracle EBS CX for a Gulf-based retail bank, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

May 2017 – Sep 2021 · 53 mo · Toronto · Banking & Financial Services

Techno-Functional LeadImplementation

A listed IT services company · via Sarvat ERP Solutions

Implementation of Oracle EBS CX for a listed IT services company, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Apr 2012 – Oct 2016 · 55 mo · Toronto · IT & Technology

Career break · May 2023 – Nov 2024 · Parental leave

Oracle expertise

PRODUCT FAMILIES

E-Business SuiteFusion Cloud

TECHNICAL STACK

SOA SuiteWorkflow BuilderOracle Forms & Reports

MODULES

EBS TeleServiceLedEBS Field ServiceLedSustainabilityLedEBS TeleSalesLedEBS Service ContractsLed

PILLARS

CXERP

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

Construction & EngineeringNon-profit

LANGUAGES

EnglishNativePunjabiNative

Credentials

1Z0-1054Pending review

Education

PG · Computer Applications

SRM Institute of Science and Technology · 2008 · Full-time

AvailabilityIn 30 days

Notice periodServing notice

RateCAD 2,39,000 / yr