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Ramesh Chatterjee

Techno-Functional Lead | Oracle EBS CX | Field Service · TeleSales · TeleService · Techno-Functional Lead · Techno-functional
Johannesburg, South AfricaLeadSAST (UTC+2)Contract · Part timeCitizen
Open to working in Johannesburg
Techno-Functional Lead with 12 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across logistics clients — dashboards for sales and service managers and territories, assignment rules and entitlements. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: immediate.
12
years in Oracle
—
years in total
3
projects
USD 2,06,000 / yr
annual
Seniority
Lead · Techno-Functional Lead
Availability
In 2 weeks
Notice period
Immediate
Works
Onsite
Open to
Contract, Part time
Location
Johannesburg, South Africa · SAST (UTC+2)
Work authorisation
Citizen
Profile updated yesterday
Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadMigrationLed
A pan-India telecom operator · via Brightmoor Advisory
Migration of Oracle EBS CX for a pan-India telecom operator, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Feb 2023 – Sep 2026 · 44 mo · Johannesburg · Telecom
Techno-Functional LeadRollout
A commercial real-estate developer
Rollout of Oracle EBS CX for a commercial real-estate developer, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
May 2019 – Oct 2022 · 42 mo · Johannesburg · Real Estate
Techno-Functional LeadMigration
A private university group · via Kestrelline Digital
Migration of Oracle EBS CX for a private university group, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Feb 2015 – Nov 2018 · 46 mo · Johannesburg · Higher Education

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
ODIBI PublisherOAF
MODULES
EBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
LogisticsMedia & Entertainment
LANGUAGES
HindiNativeEnglishNative

Education

PG · Business Administration
IIT Bombay · 2015 · Full-time
AvailabilityIn 2 weeks
Notice periodImmediate
RateUSD 2,06,000 / yr