Support Analyst (AMS)Rollout
A private university group
Rollout of Oracle Fusion CX for a private university group, covering Incentive Compensation, B2C Service, Intelligent Advisor. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
Intelligent AdvisorIncentive CompensationB2C Service