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Rajesh Naidu

Delivery Manager | Oracle Fusion CX | B2C Service · Loyalty · Customer Data Management · Delivery Manager · Functional
Pune, IndiaLeadIST (UTC+5:30)Contract · Part time · PermanentCitizen
Open to working in Pune
Delivery Manager with 12 years of hands-on Oracle Fusion CX experience, specialising in B2C Service, Loyalty, Customer Data Management. Delivered multiple full-cycle implementations across logistics clients — service request workflows and UAT with field teams and adoption support. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: serving notice.
12
years in Oracle
—
years in total
3
projects
₹36 LPA
annual
Seniority
Lead · Delivery Manager
Availability
In 2 weeks
Notice period
Serving notice
Works
From home
Open to
Contract, Part time, Permanent
Location
Pune, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated 5 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Delivery ManagerSupport / AMSLed
A broadcast and streaming network · via Brightmoor Advisory
Support / AMS of Oracle Fusion CX for a broadcast and streaming network, covering B2C Service, Loyalty, Customer Data Management. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Jun 2023 – Oct 2026 · 41 mo · Pune · Media & Entertainment
Delivery ManagerAdvisory
A 400-store retail chain
Advisory of Oracle Fusion CX for a 400-store retail chain, covering B2C Service, Loyalty, Customer Data Management. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Mar 2019 – Jul 2022 · 41 mo · Pune · Retail & CPG
Delivery ManagerSupport / AMS
An EPC infrastructure company · via Kestrelline Digital
Support / AMS of Oracle Fusion CX for an EPC infrastructure company, covering B2C Service, Loyalty, Customer Data Management. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Jun 2015 – Nov 2018 · 42 mo · Pune · Construction & Engineering

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
OTBIREST APIs
MODULES
Customer Data ManagementLedLoyaltyLedKnowledge ManagementLedB2C ServiceLed
PILLARS
CX
RELEASES
26.D26.C26.B26.A25.D
INDUSTRIES
LogisticsMedia & EntertainmentPharma & Life Sciences
LANGUAGES
MarathiNativeEnglishNative

Education

PPG · Accounting
Osmania University · 2015 · Full-time
AvailabilityIn 2 weeks
Notice periodServing notice
Rate₹36 LPA