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Rahul Goyal

Business Analyst | Oracle EBS CX | Field Service · TeleSales · TeleService · Business Analyst · Functional
Vadodara, IndiaAssociateIST (UTC+5:30)Advisory · Contract to hire · PermanentCitizen
Open to working in Vadodara
Business Analyst with 2 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered support and enhancement work across hospitality & travel clients — service request workflows and UAT with field teams and adoption support. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: immediate.
2
years in Oracle
—
years in total
2
projects
₹5,12,000 / yr
annual
Seniority
Associate · Business Analyst
Availability
Available now
Notice period
Immediate
Works
From home
Open to
Advisory, Contract to hire, Permanent
Location
Vadodara, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated 3 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Business AnalystSupport / AMS
A multi-specialty hospital chain · via Valecrest Technologies
Support / AMS of Oracle EBS CX for a multi-specialty hospital chain, covering Field Service, TeleSales, TeleService. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Mar 2026 – Aug 2026 · 6 mo · Vadodara · Healthcare
Business AnalystImplementation
A government transport undertaking · via Tessaline Systems
Implementation of Oracle EBS CX for a government transport undertaking, covering Field Service, TeleSales, TeleService. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Jan 2025 – Oct 2025 · 10 mo · Vadodara · Public Sector

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
ADFdiSQL / PL-SQL
MODULES
EBS TeleServiceConfiguredEBS Field ServiceConfiguredEBS TeleSalesSupportedEBS Service ContractsSupported
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
Hospitality & Travel
LANGUAGES
GujaratiNativeEnglishProfessional

Education

UG · Supply Chain Management
Visvesvaraya Technological University · 2020 · Correspondence
AvailabilityAvailable now
Notice periodImmediate
Rate₹5,12,000 / yr