Radhika Tiwari

Functional Consultant | Oracle EBS CX | Field Service · TeleSales · TeleService · Functional Consultant · Functional

São Paulo, BrazilConsultantBRT (UTC-3)Contract to hire · Part time · PermanentNot eligible

Open to working in São Paulo

Functional Consultant with 7 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered implementations and rollouts across banking & financial services clients — UAT with field teams and adoption support and service request workflows. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: serving notice.

years in Oracle

—

years in total

projects

USD 1,37,000 / yr

annual

Seniority: Consultant · Functional Consultant
Availability: In 60 days
Notice period: Serving notice
Works: Hybrid
Open to: Contract to hire, Part time, Permanent
Location: São Paulo, Brazil · BRT (UTC-3)
Work authorisation: Not eligible

Profile updated yesterday

Employment history is shown to signed-in recruiters.

Projects and implementations

Functional ConsultantAdvisoryLed

A hotel and resorts group

Advisory of Oracle EBS CX for a hotel and resorts group, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Jun 2025 – Dec 2026 · 19 mo · São Paulo · Hospitality & Travel

Functional ConsultantRollout

An international development NGO

Rollout of Oracle EBS CX for an international development NGO, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Feb 2023 – Dec 2024 · 23 mo · São Paulo · Non-profit

Functional ConsultantUpgrade

A national FMCG company

Upgrade of Oracle EBS CX for a national FMCG company, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Apr 2021 – Dec 2022 · 21 mo · São Paulo · Retail & CPG

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

OAFADFdi

MODULES

EBS TeleServiceImplementedEBS Field ServiceImplementedEBS TeleSalesLedEBS Service ContractsLed

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

Banking & Financial ServicesIT & Technology

LANGUAGES

PortugueseBasicEnglishNative

Credentials

1Z0-1054Pending review

Education

Diploma · Commerce

Gujarat University · 2012 · Full-time

AvailabilityIn 60 days

Notice periodServing notice

RateUSD 1,37,000 / yr