Radhika Mukherjee

Functional Consultant | Oracle Fusion CX | Loyalty · Customer Data Management · Knowledge Management · Functional Consultant · Functional

Mumbai, IndiaConsultantIST (UTC+5:30)AdvisoryCitizen

Open to working in Remote · Mumbai · will relocate

Functional Consultant with 7 years of hands-on Oracle Fusion CX experience, specialising in Loyalty, Customer Data Management, Knowledge Management. Delivered implementations and rollouts across automotive clients — integrations with ERP and marketing tools and lead-to-order process design. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 60 days.

years in Oracle

—

years in total

projects

On request

expected pay

Seniority: Consultant · Functional Consultant
Availability: Not looking
Notice period: 60 days
Works: From home
Open to: Advisory
Location: Mumbai, India · IST (UTC+5:30)
Work authorisation: Citizen

Profile updated 3 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Functional ConsultantUpgradeLed

A top-10 Indian pharma company

Upgrade of Oracle Fusion CX for a top-10 Indian pharma company, covering Loyalty, Customer Data Management, Knowledge Management. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementLoyaltyKnowledge Management

Jan 2025 – Dec 2026 · 24 mo · Mumbai · Pharma & Life Sciences

Functional ConsultantMigration

A pan-India telecom operator · via Kestrelline Digital

Migration of Oracle Fusion CX for a pan-India telecom operator, covering Loyalty, Customer Data Management, Knowledge Management. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementLoyaltyKnowledge Management

Feb 2023 – Nov 2024 · 22 mo · Mumbai · Telecom

Functional ConsultantAdvisory

A third-party logistics provider

Advisory of Oracle Fusion CX for a third-party logistics provider, covering Loyalty, Customer Data Management, Knowledge Management. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementLoyaltyKnowledge Management

Mar 2021 – Oct 2022 · 20 mo · Mumbai · Logistics

Oracle expertise

PRODUCT FAMILIES

Fusion Cloud

TECHNICAL STACK

OTBI

MODULES

Customer Data ManagementLedLoyaltyImplementedKnowledge ManagementImplemented

PILLARS

RELEASES

26.D26.C26.B

INDUSTRIES

AutomotiveManufacturing

LANGUAGES

HindiBasicMarathiNativeEnglishProfessionalspeak/read

Education

Bachelors · Commerce

Symbiosis International University · 2016 · Full-time

AvailabilityNot looking

Notice period60 days

RateOn request