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RM

Radhika Mishra

Enterprise Architect | Oracle EBS CX | Field Service · TeleSales · TeleService · Enterprise Architect · Technical
Noida, IndiaLeadIST (UTC+5:30)Contract · Part time · PermanentCitizen
Open to working in Noida
Enterprise Architect with 14 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across agriculture & food clients — UAT with field teams and adoption support and service request workflows. Builds integrations, reports and conversions with Workflow Builder, Oracle Forms & Reports, ODI. Notice period: serving notice.
14
years in Oracle
—
years in total
3
projects
₹59 LPA
annual
Seniority
Lead · Enterprise Architect
Availability
In 2 weeks
Notice period
Serving notice
Works
Hybrid
Open to
Contract, Part time, Permanent
Location
Noida, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated 8 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Enterprise ArchitectAdvisoryLed
A defence electronics PSU
Advisory of Oracle EBS CX for a defence electronics PSU, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Jun 2023 – Jun 2026 · 37 mo · Noida · Aerospace & Defence
Enterprise ArchitectRollout
A government transport undertaking
Rollout of Oracle EBS CX for a government transport undertaking, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Feb 2019 – Jul 2022 · 42 mo · Noida · Public Sector
Enterprise ArchitectUpgrade
A 400-store retail chain
Upgrade of Oracle EBS CX for a 400-store retail chain, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Apr 2015 – Aug 2018 · 41 mo · Noida · Retail & CPG

Oracle expertise

PRODUCT FAMILIES
E-Business SuiteOIC / OAC / APEX
TECHNICAL STACK
Workflow BuilderOracle Forms & ReportsODI
MODULES
EBS TeleServiceLedEBS Field ServiceLedOracle Digital AssistantLedEBS TeleSalesLedEBS Service ContractsLed
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
Agriculture & FoodPublic Sector
LANGUAGES
HindiProfessionalEnglishNative

Education

Bachelors · Computer Science
SRM Institute of Science and Technology · 2008 · Full-time
AvailabilityIn 2 weeks
Notice periodServing notice
Rate₹59 LPA