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Radhika Kapoor

Functional Consultant | Oracle Fusion CX | B2C Service · Loyalty · Customer Data Management · Functional Consultant · Functional
Bhubaneswar, IndiaConsultantIST (UTC+5:30)Contract to hire · Part time · PermanentCitizen
Open to working in Bhubaneswar
Functional Consultant with 7 years of hands-on Oracle Fusion CX experience, specialising in B2C Service, Loyalty, Customer Data Management. Delivered implementations and rollouts across higher education clients — UAT with field teams and adoption support and service request workflows. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: serving notice.
7
years in Oracle
—
years in total
3
projects
On request
expected pay
Seniority
Consultant · Functional Consultant
Availability
In 60 days
Notice period
Serving notice
Works
From home
Open to
Contract to hire, Part time, Permanent
Location
Bhubaneswar, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated yesterday
Employment history is shown to signed-in recruiters.

Projects and implementations

Functional ConsultantAdvisoryLed
A global auto-components manufacturer
Advisory of Oracle Fusion CX for a global auto-components manufacturer, covering B2C Service, Loyalty, Customer Data Management. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Mar 2025 – Jun 2026 · 16 mo · Bhubaneswar · Manufacturing
Functional ConsultantMigration
A 400-store retail chain · via Kestrelline Digital
Migration of Oracle Fusion CX for a 400-store retail chain, covering B2C Service, Loyalty, Customer Data Management. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Feb 2023 – Dec 2024 · 23 mo · Bhubaneswar · Retail & CPG
Functional ConsultantUpgrade
A pan-India telecom operator
Upgrade of Oracle Fusion CX for a pan-India telecom operator, covering B2C Service, Loyalty, Customer Data Management. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Jan 2021 – Nov 2022 · 23 mo · Bhubaneswar · Telecom

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
Redwood UX
MODULES
Customer Data ManagementLedLoyaltyImplementedB2C ServiceLed
PILLARS
CX
RELEASES
26.D26.C26.B
INDUSTRIES
Aerospace & DefenceHigher Education
LANGUAGES
HindiBasicOdiaNativeEnglishProfessionalspeak/read

Education

Bachelors · Commerce
Nirma University · 2018 · Full-time
AvailabilityIn 60 days
Notice periodServing notice
RateOn request