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RG

Radhika Garcia

Solution Architect | Oracle EBS CX | Field Service · TeleSales · TeleService · Solution Architect · Functional
Noida, IndiaLeadIST (UTC+5:30)Advisory · Contract · Part timeCitizen
Open to working in Noida
Solution Architect with 20 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across higher education clients — UAT with field teams and adoption support and service request workflows. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 60 days.
20
years in Oracle
—
years in total
3
projects
₹35 LPA
annual
Seniority
Lead · Solution Architect
Availability
Not looking
Notice period
60 days
Works
Hybrid
Open to
Advisory, Contract, Part time
Location
Noida, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated 3 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Solution ArchitectAdvisoryLed
A top-10 Indian pharma company
Advisory of Oracle EBS CX for a top-10 Indian pharma company, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Jun 2021 – Jul 2026 · 62 mo · Noida · Pharma & Life Sciences
Solution ArchitectRollout
A pan-India telecom operator
Rollout of Oracle EBS CX for a pan-India telecom operator, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Feb 2015 – Oct 2020 · 69 mo · Noida · Telecom
Solution ArchitectUpgrade
A third-party logistics provider
Upgrade of Oracle EBS CX for a third-party logistics provider, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Apr 2009 – Jun 2014 · 63 mo · Noida · Logistics

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
BI PublisherOAF
MODULES
EBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
Aerospace & DefenceHigher Education
LANGUAGES
HindiProfessionalEnglishNative

Education

Bachelors · Human Resources
XLRI Jamshedpur · 2001 · Part-time
AvailabilityNot looking
Notice period60 days
Rate₹35 LPA