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Priyanka Wilson

Functional Consultant | Oracle Fusion CX | Partner Relationship Management · B2C Service · Loyalty · Functional Consultant · Functional
Riyadh, Saudi ArabiaSeniorAST (UTC+3)Advisory · Contract · Part timeWork permit held
Open to working in Riyadh
Functional Consultant with 9 years of hands-on Oracle Fusion CX experience, specialising in Partner Relationship Management, B2C Service, Loyalty. Delivered multiple full-cycle implementations across pharma & life sciences clients — service request workflows and UAT with field teams and adoption support. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 30 days.
9
years in Oracle
—
years in total
3
projects
On request
expected pay
Seniority
Senior · Functional Consultant
Availability
Not looking
Notice period
30 days
Works
Hybrid
Open to
Advisory, Contract, Part time
Location
Riyadh, Saudi Arabia · AST (UTC+3)
Work authorisation
Work permit held
Profile updated 9 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Functional ConsultantSupport / AMSLed
An agri-commodities exporter · via Tessaline Systems
Support / AMS of Oracle Fusion CX for an agri-commodities exporter, covering Partner Relationship Management, B2C Service, Loyalty. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
Partner Relationship ManagementLoyaltyB2C Service
Mar 2024 – Dec 2026 · 34 mo · Riyadh · Agriculture & Food
Functional ConsultantImplementation
A Gulf-based retail bank · via Northwyn Analytics
Implementation of Oracle Fusion CX for a Gulf-based retail bank, covering Partner Relationship Management, B2C Service, Loyalty. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.
Partner Relationship ManagementLoyaltyB2C Service
Jan 2021 – Dec 2023 · 36 mo · Riyadh · Banking & Financial Services
Functional ConsultantMigration
A 400-store retail chain · via Valecrest Technologies
Migration of Oracle Fusion CX for a 400-store retail chain, covering Partner Relationship Management, B2C Service, Loyalty. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
Partner Relationship ManagementLoyaltyB2C Service
May 2018 – Dec 2020 · 32 mo · Riyadh · Retail & CPG

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
OTBI
MODULES
Customer Data ManagementLedPartner Relationship ManagementImplementedLoyaltyImplementedKnowledge ManagementImplementedB2C ServiceLed
PILLARS
CX
RELEASES
26.D26.C26.B26.A
INDUSTRIES
Pharma & Life Sciences
LANGUAGES
EnglishProfessionalArabicNative

Education

UG · Commerce
Bangalore University · 2016 · Full-time
AvailabilityNot looking
Notice period30 days
RateOn request