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Prakash Shukla

Support Analyst (AMS) | Oracle Fusion CX | Subscription Management · Partner Relationship Management · Knowledge Management · Support Analyst (AMS) · Techno-functional
Hyderabad, IndiaAssociateIST (UTC+5:30)Contract · Part time · PermanentCitizen
Open to working in Hyderabad
Support Analyst (AMS) with 2 years of hands-on Oracle Fusion CX experience, specialising in Subscription Management, Partner Relationship Management, Knowledge Management. Delivered support and enhancement work across aerospace & defence clients — service request workflows and UAT with field teams and adoption support. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: serving notice.
2
years in Oracle
—
years in total
2
projects
₹4 LPA
annual
Seniority
Associate · Support Analyst (AMS)
Availability
In 2 weeks
Notice period
Serving notice
Works
Onsite
Open to
Contract, Part time, Permanent
Location
Hyderabad, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated 8 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Support / AMS
A government transport undertaking · via Quillfield Partners
Support / AMS of Oracle Fusion CX for a government transport undertaking, covering Subscription Management, Partner Relationship Management, Knowledge Management. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
Subscription ManagementPartner Relationship ManagementKnowledge Management
Mar 2026 – Sep 2026 · 7 mo · Hyderabad · Public Sector
Support Analyst (AMS)Migration
A private university group · via Quillfield Partners
Migration of Oracle Fusion CX for a private university group, covering Subscription Management, Partner Relationship Management, Knowledge Management. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
Subscription ManagementPartner Relationship ManagementKnowledge Management
May 2025 – Aug 2025 · 4 mo · Hyderabad · Higher Education

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
ExcelOTBIREST APIsGroovy
MODULES
Subscription ManagementSupportedPartner Relationship ManagementConfiguredKnowledge ManagementSupported
PILLARS
CX
RELEASES
26.D26.C26.B
INDUSTRIES
Aerospace & DefenceBanking & Financial Services
LANGUAGES
EnglishProfessionalTeluguNative

Education

PG · Business Administration
SRM Institute of Science and Technology · 2024 · Full-time
AvailabilityIn 2 weeks
Notice periodServing notice
Rate₹4 LPA