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Prakash Rao

Techno-Functional Lead | Oracle NetSuite CX | CRM · SuiteCommerce · Techno-Functional Lead · Techno-functional
Toronto, CanadaSeniorEST (UTC-5)Contract to hire · Part time · PermanentPermanent resident
Open to working in Toronto
Techno-Functional Lead with 8 years of hands-on Oracle NetSuite CX experience, specialising in CRM, SuiteCommerce. Delivered multiple full-cycle implementations across telecom clients — service request workflows and UAT with field teams and adoption support. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: serving notice.
8
years in Oracle
—
years in total
3
projects
On request
expected pay
Seniority
Senior · Techno-Functional Lead
Availability
In 60 days
Notice period
Serving notice
Works
From home
Open to
Contract to hire, Part time, Permanent
Location
Toronto, Canada · EST (UTC-5)
Work authorisation
Permanent resident
Profile updated yesterday
Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadSupport / AMSLed
A state power-distribution utility · via Quillfield Partners
Support / AMS of Oracle NetSuite CX for a state power-distribution utility, covering CRM, SuiteCommerce. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
NetSuite CRMSuiteCommerce
Mar 2025 – Oct 2026 · 20 mo · Toronto · Energy & Utilities
Techno-Functional LeadMigration
A listed IT services company · via Tessaline Systems
Migration of Oracle NetSuite CX for a listed IT services company, covering CRM, SuiteCommerce. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
NetSuite CRMSuiteCommerce
May 2023 – Aug 2024 · 16 mo · Toronto · IT & Technology
Techno-Functional LeadImplementation
A defence electronics PSU · via Northwyn Analytics
Implementation of Oracle NetSuite CX for a defence electronics PSU, covering CRM, SuiteCommerce. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.
NetSuite CRMSuiteCommerce
Jan 2021 – Jun 2022 · 18 mo · Toronto · Aerospace & Defence

Oracle expertise

PRODUCT FAMILIES
NetSuite
TECHNICAL STACK
REST APIsExcel
MODULES
NetSuite CRMLedSuiteCommerceImplemented
PILLARS
CX
INDUSTRIES
AutomotiveTelecom
LANGUAGES
EnglishProfessionalPunjabiNative

Credentials

1Z0-1054Pending review

Education

Doctorate · Commerce
Anna University · 2019 · Full-time
AvailabilityIn 60 days
Notice periodServing notice
RateOn request