Prakash Mukherjee

Techno-Functional Lead | Oracle EBS CX | Field Service · TeleSales · TeleService · Techno-Functional Lead · Techno-functional

Mexico City, MexicoSeniorCST (UTC-6)PermanentCitizen

Open to working in Mexico City · Remote · will relocate

Techno-Functional Lead with 10 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across logistics clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: immediate.

years in Oracle

—

years in total

projects

USD 1,48,000 / yr

annual

Seniority: Senior · Techno-Functional Lead
Availability: Available now
Notice period: Immediate
Works: Onsite
Open to: Permanent
Location: Mexico City, Mexico · CST (UTC-6)
Work authorisation: Citizen

Profile updated yesterday

Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadImplementationLed

A pan-India telecom operator · via Brightmoor Advisory

Implementation of Oracle EBS CX for a pan-India telecom operator, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Apr 2024 – Dec 2026 · 33 mo · Mexico City · Telecom

Techno-Functional LeadRollout

A pan-India telecom operator

Rollout of Oracle EBS CX for a pan-India telecom operator, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

May 2021 – Aug 2023 · 28 mo · Mexico City · Telecom

Techno-Functional LeadSupport / AMS

A pan-India telecom operator · via Aurenza Global Services

Support / AMS of Oracle EBS CX for a pan-India telecom operator, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Jun 2018 – Nov 2020 · 30 mo · Mexico City · Telecom

Career break · May 2023 – Nov 2024 · Parental leave

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

ADFdiSQL / PL-SQLSOA Suite

MODULES

EBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesImplementedEBS Service ContractsImplemented

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

LogisticsMedia & Entertainment

LANGUAGES

EnglishNativeSpanishNative

Credentials

1Z0-1054Document verified

Education

PG · Computer Applications

Gujarat University · 2016 · Full-time

AvailabilityAvailable now

Notice periodImmediate

RateUSD 1,48,000 / yr