Prakash Kapoor

Support Analyst (AMS) | Oracle NetSuite CX | CRM · SuiteCommerce · Support Analyst (AMS) · Techno-functional

Dallas, United StatesConsultantCST (UTC-6)AdvisoryWork permit held

Open to working in Dallas · Remote · will relocate

Support Analyst (AMS) with 6 years of hands-on Oracle NetSuite CX experience, specialising in CRM, SuiteCommerce. Delivered implementations and rollouts across telecom clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 30 days.

years in Oracle

—

years in total

projects

On request

expected pay

Seniority: Consultant · Support Analyst (AMS)
Availability: Not looking
Notice period: 30 days
Works: From home
Open to: Advisory
Location: Dallas, United States · CST (UTC-6)
Work authorisation: Work permit held

Profile updated today

Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Implementation

A Tier-1 private-sector bank · via Quillfield Partners

Implementation of Oracle NetSuite CX for a Tier-1 private-sector bank, covering CRM, SuiteCommerce. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.

NetSuite CRMSuiteCommerce

Jan 2025 – Nov 2026 · 23 mo · Dallas · Banking & Financial Services

Support Analyst (AMS)Migration

A global auto-components manufacturer · via Orvane Consulting

Migration of Oracle NetSuite CX for a global auto-components manufacturer, covering CRM, SuiteCommerce. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

NetSuite CRMSuiteCommerce

May 2023 – Aug 2024 · 16 mo · Dallas · Manufacturing

Support Analyst (AMS)Support / AMS

A national FMCG company · via Valecrest Technologies

Support / AMS of Oracle NetSuite CX for a national FMCG company, covering CRM, SuiteCommerce. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.

NetSuite CRMSuiteCommerce

Mar 2021 – Dec 2022 · 22 mo · Dallas · Retail & CPG

Oracle expertise

PRODUCT FAMILIES

NetSuite

TECHNICAL STACK

ExcelSuiteScript

MODULES

NetSuite CRMImplementedSuiteCommerceConfigured

PILLARS

INDUSTRIES

AutomotiveTelecom

LANGUAGES

EnglishProfessionalTeluguNative

Credentials

1Z0-1054Pending review

Education

Doctorate · Information Technology

Manipal Academy of Higher Education · 2022 · Full-time

AvailabilityNot looking

Notice period30 days

RateOn request