Prakash Ghosh

Support Analyst (AMS) | Oracle Fusion CX | Subscription Management · Partner Relationship Management · Loyalty · Support Analyst (AMS) · Techno-functional

Johannesburg, South AfricaAssociateSAST (UTC+2)Advisory · ContractCitizen

Open to working in Johannesburg

Support Analyst (AMS) with 2 years of hands-on Oracle Fusion CX experience, specialising in Subscription Management, Partner Relationship Management, Loyalty. Delivered support and enhancement work across hospitality & travel clients — dashboards for sales and service managers and territories, assignment rules and entitlements. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 30 days.

years in Oracle

—

years in total

projects

USD 83,000 / yr

annual

Seniority: Associate · Support Analyst (AMS)
Availability: Not looking
Notice period: 30 days
Works: Onsite
Open to: Advisory, Contract
Location: Johannesburg, South Africa · SAST (UTC+2)
Work authorisation: Citizen

Profile updated 7 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Migration

A third-party logistics provider · via Ledgerkraft Consulting

Migration of Oracle Fusion CX for a third-party logistics provider, covering Subscription Management, Partner Relationship Management, Loyalty. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

Subscription ManagementPartner Relationship ManagementLoyalty

Feb 2026 – Jun 2026 · 5 mo · Johannesburg · Logistics

Support Analyst (AMS)Rollout

A commercial real-estate developer

Rollout of Oracle Fusion CX for a commercial real-estate developer, covering Subscription Management, Partner Relationship Management, Loyalty. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

Subscription ManagementPartner Relationship ManagementLoyalty

May 2025 – Aug 2025 · 4 mo · Johannesburg · Real Estate

Oracle expertise

PRODUCT FAMILIES

Fusion Cloud

TECHNICAL STACK

Visual Builder StudioExcelOTBI

MODULES

Marketing (Eloqua)SupportedSubscription ManagementConfiguredPartner Relationship ManagementSupportedLoyaltyConfiguredB2B CommerceConfiguredKnowledge ManagementSupported

PILLARS

RELEASES

26.D26.C26.B

INDUSTRIES

Hospitality & TravelRetail & CPG

LANGUAGES

HindiConversationalEnglishNative

ALSO WORKED ON

Microsoft Dynamics

Education

Doctorate · Computer Applications

Nirma University · 2025 · Full-time

AvailabilityNot looking

Notice period30 days

RateUSD 83,000 / yr