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Prakash Fernandes

Techno-Functional Lead | Oracle EBS CX | Field Service · TeleSales · TeleService · Techno-Functional Lead · Techno-functional
Toronto, CanadaSeniorEST (UTC-5)Advisory · Contract to hire · PermanentPermanent resident
Open to working in Toronto
Techno-Functional Lead with 9 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across public sector clients — service request workflows and UAT with field teams and adoption support. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: immediate.
9
years in Oracle
—
years in total
3
projects
CAD 1,57,000 / yr
annual
Seniority
Senior · Techno-Functional Lead
Availability
Available now
Notice period
Immediate
Works
Onsite
Open to
Advisory, Contract to hire, Permanent
Location
Toronto, Canada · EST (UTC-5)
Work authorisation
Permanent resident
Profile updated 8 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadSupport / AMSLed
An EPC infrastructure company · via Ledgerkraft Consulting
Support / AMS of Oracle EBS CX for an EPC infrastructure company, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Jun 2024 – Jun 2026 · 25 mo · Toronto · Construction & Engineering
Techno-Functional LeadRollout
A defence electronics PSU
Rollout of Oracle EBS CX for a defence electronics PSU, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
May 2021 – Oct 2023 · 30 mo · Toronto · Aerospace & Defence
Techno-Functional LeadImplementation
A Tier-1 private-sector bank · via Aurenza Global Services
Implementation of Oracle EBS CX for a Tier-1 private-sector bank, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Apr 2018 – Jul 2020 · 28 mo · Toronto · Banking & Financial Services

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
Oracle Forms & ReportsODIBI Publisher
MODULES
EBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesImplementedEBS Service ContractsImplemented
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
HealthcarePublic Sector
LANGUAGES
EnglishNativePunjabiNative

Education

PG · Computer Applications
VIT Vellore · 2015 · Executive
AvailabilityAvailable now
Notice periodImmediate
RateCAD 1,57,000 / yr