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Prakash Chauhan

Techno-Functional Lead | Oracle Fusion CX | B2C Service · Loyalty · Customer Data Management · Techno-Functional Lead · Techno-functional
Dallas, United StatesLeadCST (UTC-6)ContractWork permit held
Open to working in Dallas · Remote · will relocate
Techno-Functional Lead with 17 years of hands-on Oracle Fusion CX experience, specialising in B2C Service, Loyalty, Customer Data Management. Delivered multiple full-cycle implementations across real estate clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 15 days.
17
years in Oracle
—
years in total
3
projects
USD 1,73,000 / yr
annual
Seniority
Lead · Techno-Functional Lead
Availability
In 2 weeks
Notice period
15 days
Works
Onsite
Open to
Contract
Location
Dallas, United States · CST (UTC-6)
Work authorisation
Work permit held
Profile updated 4 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadImplementationLed
A state power-distribution utility · via Brightmoor Advisory
Implementation of Oracle Fusion CX for a state power-distribution utility, covering B2C Service, Loyalty, Customer Data Management. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Apr 2022 – Jun 2026 · 51 mo · Dallas · Energy & Utilities
Techno-Functional LeadRollout
A listed IT services company
Rollout of Oracle Fusion CX for a listed IT services company, covering B2C Service, Loyalty, Customer Data Management. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
May 2017 – Jul 2021 · 51 mo · Dallas · IT & Technology
Techno-Functional LeadSupport / AMS
A defence electronics PSU · via Kestrelline Digital
Support / AMS of Oracle Fusion CX for a defence electronics PSU, covering B2C Service, Loyalty, Customer Data Management. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Jun 2012 – Aug 2016 · 51 mo · Dallas · Aerospace & Defence

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
Visual Builder StudioExcelOTBI
MODULES
Customer Data ManagementLedLoyaltyLedKnowledge ManagementLedB2C ServiceLed
PILLARS
CX
RELEASES
26.D26.C26.B
INDUSTRIES
Energy & UtilitiesReal Estate
LANGUAGES
EnglishNativeTeluguNative

Education

Doctorate · Computer Applications
XLRI Jamshedpur · 2014 · Full-time
AvailabilityIn 2 weeks
Notice period15 days
RateUSD 1,73,000 / yr