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Prachi Thakur

Techno-Functional Lead | Oracle EBS CX | Field Service · TeleSales · Service Contracts · Techno-Functional Lead · Techno-functional
Jaipur, IndiaLeadIST (UTC+5:30)Contract to hireCitizen
Open to working in Pune · Remote · Jaipur · will relocate
Techno-Functional Lead with 12 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, Service Contracts. Delivered multiple full-cycle implementations across manufacturing clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 30 days.
12
years in Oracle
—
years in total
3
projects
₹45 LPA
annual
Seniority
Lead · Techno-Functional Lead
Availability
In 30 days
Notice period
30 days
Works
Onsite
Open to
Contract to hire
Location
Jaipur, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated yesterday
Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadImplementationLed
A private university group · via Aurenza Global Services
Implementation of Oracle EBS CX for a private university group, covering Field Service, TeleSales, Service Contracts. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
EBS Field ServiceEBS TeleSalesEBS Service Contracts
Apr 2023 – Sep 2026 · 42 mo · Jaipur · Higher Education
Techno-Functional LeadRollout
A private university group
Rollout of Oracle EBS CX for a private university group, covering Field Service, TeleSales, Service Contracts. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
EBS Field ServiceEBS TeleSalesEBS Service Contracts
May 2019 – Dec 2022 · 44 mo · Jaipur · Higher Education
Techno-Functional LeadSupport / AMS
A private university group · via Sarvat ERP Solutions
Support / AMS of Oracle EBS CX for a private university group, covering Field Service, TeleSales, Service Contracts. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
EBS Field ServiceEBS TeleSalesEBS Service Contracts
Jun 2015 – Aug 2018 · 39 mo · Jaipur · Higher Education
Career break · May 2023 – Nov 2024 · Parental leave

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
Workflow BuilderOracle Forms & ReportsODI
MODULES
EBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
ManufacturingProfessional Services
LANGUAGES
HindiNativeEnglishNative

Education

PG · Business Administration
Savitribai Phule Pune University · 2012 · Executive
AvailabilityIn 30 days
Notice period30 days
Rate₹45 LPA