Prachi Sharma

Techno-Functional Lead | Oracle EBS CX | Field Service · TeleSales · TeleService · Techno-Functional Lead · Techno-functional

Amsterdam, NetherlandsConsultantCET (UTC+1)Advisory · Contract · Part timeWork permit held

Open to working in Amsterdam

Techno-Functional Lead with 4 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered implementations and rollouts across hospitality & travel clients — service request workflows and UAT with field teams and adoption support. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 30 days.

years in Oracle

—

years in total

projects

EUR 76,000 / yr

annual

Seniority: Consultant · Techno-Functional Lead
Availability: Not looking
Notice period: 30 days
Works: Onsite
Open to: Advisory, Contract, Part time
Location: Amsterdam, Netherlands · CET (UTC+1)
Work authorisation: Work permit held

Profile updated today

Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadSupport / AMS

An agri-commodities exporter · via Ledgerkraft Consulting

Support / AMS of Oracle EBS CX for an agri-commodities exporter, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Jun 2025 – Sep 2026 · 16 mo · Amsterdam · Agriculture & Food

Techno-Functional LeadRollout

A government transport undertaking

Rollout of Oracle EBS CX for a government transport undertaking, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

May 2023 – Jul 2024 · 15 mo · Amsterdam · Public Sector

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

SQL / PL-SQLSOA SuiteWorkflow Builder

MODULES

EBS TeleServiceImplementedEBS Field ServiceImplementedEBS TeleSalesConfiguredEBS Service ContractsConfigured

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

Hospitality & TravelRetail & CPG

LANGUAGES

DutchConversationalEnglishNative

ALSO WORKED ON

SAP

Education

Doctorate · Business Administration

Savitribai Phule Pune University · 2023 · Full-time

AvailabilityNot looking

Notice period30 days

RateEUR 76,000 / yr