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Prachi Rangarajan

Techno-Functional Lead | Oracle Fusion CX | B2C Service · Loyalty · Customer Data Management · Techno-Functional Lead · Techno-functional
Toronto, CanadaSeniorEST (UTC-5)Contract to hire · Part time · PermanentPermanent resident
Open to working in Toronto
Techno-Functional Lead with 10 years of hands-on Oracle Fusion CX experience, specialising in B2C Service, Loyalty, Customer Data Management. Delivered multiple full-cycle implementations across hospitality & travel clients — service request workflows and UAT with field teams and adoption support. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: serving notice.
10
years in Oracle
—
years in total
3
projects
CAD 1,52,000 / yr
annual
Seniority
Senior · Techno-Functional Lead
Availability
In 60 days
Notice period
Serving notice
Works
Onsite
Open to
Contract to hire, Part time, Permanent
Location
Toronto, Canada · EST (UTC-5)
Work authorisation
Permanent resident
Profile updated 5 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadSupport / AMSLed
A two-wheeler manufacturer · via Valecrest Technologies
Support / AMS of Oracle Fusion CX for a two-wheeler manufacturer, covering B2C Service, Loyalty, Customer Data Management. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Mar 2024 – Aug 2026 · 30 mo · Toronto · Automotive
Techno-Functional LeadMigration
A Big-Four advisory practice · via Quillfield Partners
Migration of Oracle Fusion CX for a Big-Four advisory practice, covering B2C Service, Loyalty, Customer Data Management. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
May 2021 – Sep 2023 · 29 mo · Toronto · Professional Services
Techno-Functional LeadImplementation
A global auto-components manufacturer · via Northwyn Analytics
Implementation of Oracle Fusion CX for a global auto-components manufacturer, covering B2C Service, Loyalty, Customer Data Management. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Jan 2018 – Oct 2020 · 34 mo · Toronto · Manufacturing

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
Visual Builder StudioExcelOTBIREST APIs
MODULES
Customer Data ManagementImplementedLoyaltyLedB2C ServiceImplemented
PILLARS
CX
RELEASES
26.D26.C26.B
INDUSTRIES
Hospitality & TravelRetail & CPG
LANGUAGES
EnglishProfessionalPunjabiNative

Credentials

1Z0-1054Pending review

Education

Doctorate · Computer Applications
IGNOU · 2021 · Full-time
AvailabilityIn 60 days
Notice periodServing notice
RateCAD 1,52,000 / yr