Prachi Rahman

Techno-Functional Lead | Oracle Fusion CX | Loyalty · Customer Data Management · Knowledge Management · Techno-Functional Lead · Techno-functional

Dubai, United Arab EmiratesSeniorGST (UTC+4)AdvisoryWork permit held

Open to working in Remote · Dubai · will relocate

Techno-Functional Lead with 8 years of hands-on Oracle Fusion CX experience, specialising in Loyalty, Customer Data Management, Knowledge Management. Delivered multiple full-cycle implementations across real estate clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 30 days.

years in Oracle

—

years in total

projects

AED 2,91,000 / yr

annual

Seniority: Senior · Techno-Functional Lead
Availability: Not looking
Notice period: 30 days
Works: Onsite
Open to: Advisory
Location: Dubai, United Arab Emirates · GST (UTC+4)
Work authorisation: Work permit held

Profile updated 3 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadImplementationLed

An agri-commodities exporter · via Northwyn Analytics

Implementation of Oracle Fusion CX for an agri-commodities exporter, covering Loyalty, Customer Data Management, Knowledge Management. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementLoyaltyKnowledge Management

Jan 2025 – Jul 2026 · 19 mo · Dubai · Agriculture & Food

Techno-Functional LeadMigration

A government transport undertaking · via Quillfield Partners

Migration of Oracle Fusion CX for a government transport undertaking, covering Loyalty, Customer Data Management, Knowledge Management. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementLoyaltyKnowledge Management

May 2023 – Aug 2024 · 16 mo · Dubai · Public Sector

Techno-Functional LeadSupport / AMS

A national FMCG company · via Valecrest Technologies

Support / AMS of Oracle Fusion CX for a national FMCG company, covering Loyalty, Customer Data Management, Knowledge Management. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementLoyaltyKnowledge Management

Mar 2021 – Sep 2022 · 19 mo · Dubai · Retail & CPG

Oracle expertise

PRODUCT FAMILIES

Fusion Cloud

TECHNICAL STACK

GroovyRedwood UXOICVisual Builder Studio

MODULES

Customer Data ManagementImplementedLoyaltyLedKnowledge ManagementLed

PILLARS

RELEASES

26.D26.C26.B

INDUSTRIES

Energy & UtilitiesReal Estate

LANGUAGES

HindiNativeEnglishProfessional

Credentials

1Z0-1054Pending review

Education

Doctorate · Computer Applications

IIM Ahmedabad · 2021 · Full-time

AvailabilityNot looking

Notice period30 days

RateAED 2,91,000 / yr