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Prachi Pandey

Techno-Functional Lead | Oracle NetSuite CX | CRM · SuiteCommerce · Techno-Functional Lead · Techno-functional
Toronto, CanadaLeadEST (UTC-5)Advisory · Contract · Part timePermanent resident
Open to working in Toronto
Techno-Functional Lead with 25 years of hands-on Oracle NetSuite CX experience, specialising in CRM, SuiteCommerce. Delivered multiple full-cycle implementations across construction & engineering clients — service request workflows and UAT with field teams and adoption support. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Open to freelance assignments alongside full-time roles.
25
years in Oracle
—
years in total
3
projects
On request
expected pay
Seniority
Lead · Techno-Functional Lead
Availability
Not looking
Notice period
90 days
Works
From home
Open to
Advisory, Contract, Part time
Location
Toronto, Canada · EST (UTC-5)
Work authorisation
Permanent resident
Profile updated 4 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadSupport / AMSLed
A commercial real-estate developer · via Tessaline Systems
Support / AMS of Oracle NetSuite CX for a commercial real-estate developer, covering CRM, SuiteCommerce. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
NetSuite CRMSuiteCommerce
Mar 2019 – Dec 2026 · 94 mo · Toronto · Real Estate
Techno-Functional LeadMigration
A state power-distribution utility · via Northwyn Analytics
Migration of Oracle NetSuite CX for a state power-distribution utility, covering CRM, SuiteCommerce. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
NetSuite CRMSuiteCommerce
May 2011 – Jul 2018 · 87 mo · Toronto · Energy & Utilities
Techno-Functional LeadImplementation
A two-wheeler manufacturer · via Valecrest Technologies
Implementation of Oracle NetSuite CX for a two-wheeler manufacturer, covering CRM, SuiteCommerce. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.
NetSuite CRMSuiteCommerce
Jan 2003 – Sep 2010 · 93 mo · Toronto · Automotive

Oracle expertise

PRODUCT FAMILIES
NetSuite
TECHNICAL STACK
ExcelSuiteScript
MODULES
NetSuite CRMLedSuiteCommerceLed
PILLARS
CX
INDUSTRIES
Construction & EngineeringNon-profit
LANGUAGES
EnglishProfessionalPunjabiNative

Education

PG · Computer Applications
NMIMS · 2002 · Full-time
AvailabilityNot looking
Notice period90 days
RateOn request