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Prachi Kumar

Techno-Functional Lead | Oracle EBS CX | Field Service · TeleSales · TeleService · Techno-Functional Lead · Techno-functional
Gurugram, IndiaSeniorIST (UTC+5:30)AdvisoryCitizen
Open to working in Remote · Gurugram · will relocate
Techno-Functional Lead with 9 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across construction & engineering clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 90 days.
9
years in Oracle
—
years in total
3
projects
₹20 LPA
annual
Seniority
Senior · Techno-Functional Lead
Availability
Not looking
Notice period
90 days
Works
Onsite
Open to
Advisory
Location
Gurugram, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated yesterday
Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadImplementationLed
A government transport undertaking · via Sarvat ERP Solutions
Implementation of Oracle EBS CX for a government transport undertaking, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Apr 2024 – Jun 2026 · 27 mo · Gurugram · Public Sector
Techno-Functional LeadRollout
A top-10 Indian pharma company
Rollout of Oracle EBS CX for a top-10 Indian pharma company, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
May 2021 – Aug 2023 · 28 mo · Gurugram · Pharma & Life Sciences
Techno-Functional LeadSupport / AMS
A Tier-1 private-sector bank · via Ledgerkraft Consulting
Support / AMS of Oracle EBS CX for a Tier-1 private-sector bank, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Jun 2018 – Oct 2020 · 29 mo · Gurugram · Banking & Financial Services

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
OAFADFdiSQL / PL-SQL
MODULES
EBS TeleServiceImplementedEBS Field ServiceImplementedEBS TeleSalesLedEBS Service ContractsLed
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
Construction & EngineeringNon-profit
LANGUAGES
HindiNativeEnglishNative

Education

PG · Computer Applications
Jawaharlal Nehru Technological University · 2018 · Full-time
AvailabilityNot looking
Notice period90 days
Rate₹20 LPA