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Prachi Iyer

Support Analyst (AMS) | Oracle Fusion CX | Sales · Live Experience · Support Analyst (AMS) · Techno-functional
Bengaluru, IndiaAssociateIST (UTC+5:30)ContractCitizen
Open to working in Bengaluru · Remote · will relocate
Support Analyst (AMS) with 2 years of hands-on Oracle Fusion CX experience, specialising in Sales, Live Experience. Delivered support and enhancement work across public sector clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 15 days.
2
years in Oracle
—
years in total
2
projects
₹6 LPA
annual
Seniority
Associate · Support Analyst (AMS)
Availability
In 2 weeks
Notice period
15 days
Works
Onsite
Open to
Contract
Location
Bengaluru, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated today
Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Implementation
A broadcast and streaming network · via Valecrest Technologies
Implementation of Oracle Fusion CX for a broadcast and streaming network, covering Sales, Live Experience. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.
SalesLive Experience
Jan 2026 – Jun 2026 · 6 mo · Bengaluru · Media & Entertainment
Support Analyst (AMS)Migration
An international development NGO · via Orvane Consulting
Migration of Oracle Fusion CX for an international development NGO, covering Sales, Live Experience. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
SalesLive Experience
May 2025 – Jun 2025 · 2 mo · Bengaluru · Non-profit

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
OTBIREST APIsGroovyRedwood UX
MODULES
SalesSupportedLive ExperienceConfigured
PILLARS
CX
RELEASES
26.D26.C26.B
INDUSTRIES
HealthcarePublic Sector
LANGUAGES
EnglishProfessionalKannadaNative
ALSO WORKED ON
Sage

Education

PG · Computer Applications
University of Calcutta · 2023 · Full-time
AvailabilityIn 2 weeks
Notice period15 days
Rate₹6 LPA