Prachi Hegde

Techno-Functional Lead | Oracle EBS CX | Field Service · TeleSales · Service Contracts · Techno-Functional Lead · Techno-functional

Johannesburg, South AfricaSeniorSAST (UTC+2)Part time · PermanentCitizen

Open to working in Johannesburg

Techno-Functional Lead with 10 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, Service Contracts. Delivered multiple full-cycle implementations across hospitality & travel clients — dashboards for sales and service managers and territories, assignment rules and entitlements. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 30 days.

years in Oracle

—

years in total

projects

USD 1,66,000 / yr

annual

Seniority: Senior · Techno-Functional Lead
Availability: In 60 days
Notice period: 30 days
Works: Onsite
Open to: Part time, Permanent
Location: Johannesburg, South Africa · SAST (UTC+2)
Work authorisation: Citizen

Profile updated 3 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadMigrationLed

A national FMCG company · via Ledgerkraft Consulting

Migration of Oracle EBS CX for a national FMCG company, covering Field Service, TeleSales, Service Contracts. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

EBS Field ServiceEBS TeleSalesEBS Service Contracts

Feb 2024 – Aug 2026 · 31 mo · Johannesburg · Retail & CPG

Techno-Functional LeadRollout

A Tier-1 private-sector bank

Rollout of Oracle EBS CX for a Tier-1 private-sector bank, covering Field Service, TeleSales, Service Contracts. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

EBS Field ServiceEBS TeleSalesEBS Service Contracts

May 2021 – Jul 2023 · 27 mo · Johannesburg · Banking & Financial Services

Techno-Functional LeadMigration

A defence electronics PSU · via Brightmoor Advisory

Migration of Oracle EBS CX for a defence electronics PSU, covering Field Service, TeleSales, Service Contracts. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

EBS Field ServiceEBS TeleSalesEBS Service Contracts

Feb 2018 – Jun 2020 · 29 mo · Johannesburg · Aerospace & Defence

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

ODIBI PublisherOAF

MODULES

EBS Field ServiceLedEBS TeleSalesImplementedEBS Service ContractsLed

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

Hospitality & TravelRetail & CPG

LANGUAGES

HindiConversationalEnglishNative

Credentials

1Z0-1054Pending review

Education

Doctorate · Computer Applications

IIM Ahmedabad · 2021 · Full-time

AvailabilityIn 60 days

Notice period30 days

RateUSD 1,66,000 / yr