Prachi Ghosh

Techno-Functional Lead | Oracle EBS CX | Field Service · TeleSales · TeleService · Techno-Functional Lead · Techno-functional

Amsterdam, NetherlandsConsultantCET (UTC+1)Advisory · Contract · Contract to hireWork permit held

Open to working in Amsterdam

Techno-Functional Lead with 4 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered implementations and rollouts across telecom clients — service request workflows and UAT with field teams and adoption support. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: serving notice.

years in Oracle

—

years in total

projects

EUR 80,000 / yr

annual

Seniority: Consultant · Techno-Functional Lead
Availability: In 30 days
Notice period: Serving notice
Works: Onsite
Open to: Advisory, Contract, Contract to hire
Location: Amsterdam, Netherlands · CET (UTC+1)
Work authorisation: Work permit held

Profile updated yesterday

Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadSupport / AMS

A state power-distribution utility · via Kestrelline Digital

Support / AMS of Oracle EBS CX for a state power-distribution utility, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Jun 2025 – Oct 2026 · 17 mo · Amsterdam · Energy & Utilities

Techno-Functional LeadRollout

A pan-India telecom operator

Rollout of Oracle EBS CX for a pan-India telecom operator, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

May 2023 – Oct 2024 · 18 mo · Amsterdam · Telecom

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

Oracle Forms & ReportsODIBI Publisher

MODULES

EBS TeleServiceConfiguredEBS Field ServiceConfiguredEBS TeleSalesImplementedEBS Service ContractsImplemented

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

AutomotiveTelecom

LANGUAGES

DutchConversationalEnglishNative

ALSO WORKED ON

QuickBooks

Education

Doctorate · Commerce

Visvesvaraya Technological University · 2026 · Full-time

AvailabilityIn 30 days

Notice periodServing notice

RateEUR 80,000 / yr