Fusora
JobsCompaniesTalentModulesSalary Insights
Join free
Back to the profiles list
PD

Prachi Dubey

Techno-Functional Lead | Oracle EBS CX | Field Service · TeleSales · TeleService · Techno-Functional Lead · Techno-functional
Pune, IndiaSeniorIST (UTC+5:30)Advisory · Contract · Contract to hireCitizen
Open to working in Pune
Techno-Functional Lead with 11 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across aerospace & defence clients — service request workflows and UAT with field teams and adoption support. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: serving notice.
11
years in Oracle
—
years in total
3
projects
₹14 LPA
annual
Seniority
Senior · Techno-Functional Lead
Availability
In 30 days
Notice period
Serving notice
Works
Onsite
Open to
Advisory, Contract, Contract to hire
Location
Pune, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated 3 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadSupport / AMSLed
A broadcast and streaming network · via Kestrelline Digital
Support / AMS of Oracle EBS CX for a broadcast and streaming network, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Jun 2024 – Oct 2026 · 29 mo · Pune · Media & Entertainment
Techno-Functional LeadRollout
An international development NGO
Rollout of Oracle EBS CX for an international development NGO, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
May 2021 – Jul 2023 · 27 mo · Pune · Non-profit
Techno-Functional LeadImplementation
An Indian steel and alloys group · via Sarvat ERP Solutions
Implementation of Oracle EBS CX for an Indian steel and alloys group, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Apr 2018 – Nov 2020 · 32 mo · Pune · Manufacturing

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
BI PublisherOAFADFdi
MODULES
EBS TeleServiceImplementedEBS Field ServiceImplementedEBS TeleSalesLedEBS Service ContractsLed
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
Aerospace & DefenceBanking & Financial Services
LANGUAGES
MarathiNativeEnglishNative

Education

PG · Commerce
NMIMS · 2016 · Full-time
AvailabilityIn 30 days
Notice periodServing notice
Rate₹14 LPA