Prachi Dubey

Support Analyst (AMS) | Oracle Fusion CX | Incentive Compensation · B2C Service · Intelligent Advisor · Support Analyst (AMS) · Techno-functional

Melbourne, AustraliaConsultantAEST (UTC+10)Advisory · ContractWork permit held

Open to working in Hyderabad · Melbourne

Support Analyst (AMS) with 6 years of hands-on Oracle Fusion CX experience, specialising in Incentive Compensation, B2C Service, Intelligent Advisor. Delivered implementations and rollouts across manufacturing clients — dashboards for sales and service managers and territories, assignment rules and entitlements. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 90 days.

years in Oracle

—

years in total

projects

AUD 1,39,000 / yr

annual

Seniority: Consultant · Support Analyst (AMS)
Availability: Not looking
Notice period: 90 days
Works: Onsite
Open to: Advisory, Contract
Location: Melbourne, Australia · AEST (UTC+10)
Work authorisation: Work permit held

Profile updated 3 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Migration

An EPC infrastructure company · via Aurenza Global Services

Migration of Oracle Fusion CX for an EPC infrastructure company, covering Incentive Compensation, B2C Service, Intelligent Advisor. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

Intelligent AdvisorIncentive CompensationB2C Service

Feb 2025 – Nov 2026 · 22 mo · Melbourne · Construction & Engineering

Support Analyst (AMS)Rollout

A multi-specialty hospital chain

Rollout of Oracle Fusion CX for a multi-specialty hospital chain, covering Incentive Compensation, B2C Service, Intelligent Advisor. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

Intelligent AdvisorIncentive CompensationB2C Service

May 2023 – Jul 2024 · 15 mo · Melbourne · Healthcare

Support Analyst (AMS)Migration

A listed IT services company · via Ledgerkraft Consulting

Migration of Oracle Fusion CX for a listed IT services company, covering Incentive Compensation, B2C Service, Intelligent Advisor. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

Intelligent AdvisorIncentive CompensationB2C Service

Feb 2021 – Oct 2022 · 21 mo · Melbourne · IT & Technology

Career break · May 2023 – Nov 2024 · Parental leave

Oracle expertise

PRODUCT FAMILIES

Fusion Cloud

TECHNICAL STACK

GroovyRedwood UXOIC

MODULES

Customer Data ManagementConfiguredIntelligent AdvisorImplementedIncentive CompensationImplementedB2C ServiceConfigured

PILLARS

RELEASES

26.D26.C26.B

INDUSTRIES

ManufacturingProfessional Services

LANGUAGES

TamilNativeEnglishNative

Education

PG · Information Technology

Mumbai University (Distance) · 2020 · Full-time

AvailabilityNot looking

Notice period90 days

RateAUD 1,39,000 / yr